Deliveroo vs Ubereats

Deliveroo vs Ubereats

Having food delivered right to your door is probably one of the best features of the multitude of food apps out there.

That goes like, you’re hungry, you can’t be bothered to cook, or your food supply is miserably low.  You go open the fridge and there’s just that one bottle of Guinness tingling lonely in the door and waiting for its turn to be consumed. It might as well be that you’re in the mood for something specific, like a burger, chicken, kebab, noodles – food apps can easily satisfy that craving.

Deliveroo and Ubereats are the ones I use most frequently, and whether I pick one or the other is a matter of food variety, as well as delivery time and overall experience.

Which is better? Hard to say.

Let’s go check them out individually.


Deliveroo

In my opinion, Deliveroo has better food quality. The restaurants listed on the app usually serve fresher food than Ubereats that, at least in my area, gives you mostly options for junk food. 

The estimated delivery time is generally accurate. Very rarely has it occurred to me to wait longer than expected and it mainly happened during peak times. However the app has recently been freezing, and while following the delivery progress, the driver’s icon disappears completely. Leaving you thinking, is this guy still in the country? Has he entered a time slip and is currently giving a pizza to a very confused looking 1920’s dandy gentleman?

My main complaint would be about solving issues. Although the customer service being incredibly responsive and agents attentively looking into issues, the customer satisfaction standards have lowered lately. For example, I’ve dealt with issues such as drivers who couldn’t speak any English and so impossible to communicate with and spilt, missing, or crushed items. Deliveroo would previously offer a refund or give you credits for future orders. Now instead, they’re just acknowledging the issue by sending an apology email promising they will do better next time. This meaning that your experience just sucks!

Ubereats

Ubereats has a great app design and contains more food pics than Deliveroo. 

As said above though, the options on Ubereats are mostly for junk food. On a positive note, Ubereats-partenered restaurants deliver until a later time, while Deliveroo accepts orders until 11pm tops. Again, just in my experience.

Although Ubereats was supposed to be much faster than the other food apps at the start, never ever trust the estimated delivery time the app sets for you. Unfortunately, the ETA changes from when your food is being prepared to being on the way, meaning that the starting 15-25 min ETA can suddenly become 45-50 min. And when your driver finally gets there, Ubereats takes the piss saying “Your food has been delivered on time!!!”…what?! Fuck no, it wasn’t.

Another downside, drivers mainly ride with bicycles, so by the time your food gets to your door, it’ll be ice cold. Guaranteed!

The customer service is not as responsive as Deliveroo and accessing it isn’t any easier. But, when something’s gone wrong, I’ve always been refunded.


Pricewise instead, both apps have an average £2.50 delivery fee, and pricing is equal as its set by the restaurants.

However, some of the restaurants set stupidly high prices that your stone broke average Londoner can either waste your weekly budget on or just give up on the cravings.

For instance, I’m addicted to pizza. Like a real bad addiction. 

Prices for pizza, and I’m talking Neapolitan pizza (so the original 9-inch thick-crust pizza) range from £8 to £14 for a Margherita. Like, you out of your mind?! I understand duty taxes, import fees, competition, etc., but this is seriously insane.

I go for pizza quite often though and occasionally with two Italian fellas I’m used to gather with. We do some sort of Italians-only night out where we discuss our culinary specialties and how much we miss them. Switching from a topic to another, we share stories of the places we come from: we recall that wacky night when we triggered lines of shots in multiple bars on Christmas’ eve and presented to our relatives for dinner totally smashed; or that romantic walk by the seaside with that special person looking at the nightlights drawing the whole bay, and how embarrassing to realise we had fallen in love. We recall the food, the love delusions, that nonsense meeting point, the best friends gone lost and our long-missed family. We recall all the beautiful and unforgettable moments and memories of our younger years that Italy grounded in us. We partake in a moment of silence, take a melancholic breath and smile at each other: “Yeah…it was good times.” 

Yet we decided to take the distance from all of that, to abandon all said above and move to London for its opportunities, the unique lifestyle, a solid career and a wider perspective on life. There isn’t a moment we regret this choice; there isn’t a moment we feel we would give up on how this city welcomed us and what makes us experience every single day. We agree that maybe it’s all about where you feel like you belong. So we wonder, which is better?

Maybe there’s no better app; maybe there’s no better place to be. Maybe, as long as pizza makes us feel like home, we’re going to belong anywhere.

And I’m still waiting on the goddamn delivery!!!

[image credit: Manchester’s Finest]



Jim
The Britalian Post



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